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  1. #1
    Join Date
    Apr 2017
    Location
    The edge of The Broads, Norfolk.
    Posts
    29

    Default Independent Smart Specialist - East Anglia....

    Can anyone recommend a good Independent Smart Specialist in East Anglia?

    I'm looking for a professional, friendly, enthusiastic specialist within about two hours' drive of my home which is in the Norwich/Great Yarmouth area, to do the things on my car that are either beyond my capabilities, or that I simply don't want to do....Initially, I want some new reluctors/driveshafts and a really good, thorough service, to get the car tip-top, but I do like to build a relationship with whoever is looking after my vehicles, so I have the potential to become quite a good client....I have known the Citroen Specialist who looks after my other car for about 25 years now, and would not let anyone else touch my Citroens.

    My preferred method of communication is e-mail....I initially tried contacting Fudge Smart, out Soham way, but it's been quite hard work....It seems difficult to get a response, and if he does get back to me, he doesn't come across as particularly friendly, or keen to help....There has been no response to my last message, leaving me frustrated, and without an appointment!

    There is another Independent Mercedes-Benz & Smart Specialist in Stowmarket....Union Street Garage, I believe they are called....So far, I have e-mailed them twice to no avail....All very frustrating!

    As someone who works within the retail motor industry, I am able to recognise professional service, and to me, responding appropriately to an e-mail is a fundamental part of my relationship with my customers (Volkswagen Owners)....If I cannot be trusted to merely communicate effectively with my customers, why should I expect them to trust my employer's business with their car?

    Just looking for somebody trustworthy, and professional.... Any recommendations would be gratefully received.

    Thanks.

    David.
    The grumpy old git in the '08 451 Passion Cabrio (Silver/Blue)

  2. #2

    Default Re: Independent Smart Specialist - East Anglia....

    Fudge smart does come highly recommended. My own personal dealings with Mark. He has always managed to source parts for my 450 others have been unable to.

  3. #3
    Join Date
    Feb 2006
    Location
    Hampshire
    Posts
    1,064

    Default Re: Independent Smart Specialist - East Anglia....

    Mark Rogers - M&M Motors in Tiptree.


    Here's his website but PHONE him, rather than e-mailing him:
    https://www.mm-autos.co.uk/

  4. #4
    Join Date
    Jul 2005
    Location
    Chobham Surrey
    Posts
    521

    Default Re: Independent Smart Specialist - East Anglia....

    Puresmart. Paul is an enthusiast as well as a bloody good bloke

  5. #5
    Join Date
    Apr 2017
    Location
    The edge of The Broads, Norfolk.
    Posts
    29

    Default Re: Independent Smart Specialist - East Anglia....

    Thanks for the suggestions....Car is booked in at Puresmart early next month.

    It's a fair distance to travel but, as suggested, Paul seems like a decent chap, and most importantly, seems to want my business....I'm looking forward to paying them a visit, and hopefully finally getting my Smart as I want it.

    The bonus is that I get to visit Skegness for the day....I've lived in the UK for all of my 47 years, and travelled to most of it, but I've never actually been to Skegness!
    The grumpy old git in the '08 451 Passion Cabrio (Silver/Blue)

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